Learning objectives
Explain how operations transform inputs of land, labour, capital and enterprise into outputs and so add value.
Distinguish efficiency from effectiveness and calculate labour productivity as output per worker in a period.
Assess the costs and benefits of measures to make operations more sustainable, such as reducing energy use, waste and emissions.
Evaluate the benefits and limitations of capital-intensive and labour-intensive operations.
Compare job, batch, flow and mass customisation methods and analyse the problems of switching from one method to another.
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