Human resource management: workforce planning, recruitment and training

Learning objectives

Explain how human resource management supports business objectives and why a workforce plan compares forecast labour needs with the workforce the business already has.

Calculate labour turnover as leavers in a year ÷ average number employed × 100 and analyse the implications of high and low turnover.

Explain the recruitment process — job description, person specification, job advertisements, employment agencies and online recruitment — and compare internal with external recruitment.

Evaluate selection methods (CVs, résumés and application forms, interviews, references, tests and assessment centres) and describe what an employment contract sets out.

Distinguish redundancy, whether voluntary or involuntary, from dismissal, whether fair or unfair.

Compare induction, on-the-job and off-the-job training and assess how training and development raise productivity, multi-skilling, flexibility and intrapreneurship.