Learning objectives

Explain the four elements of the marketing mix — product, price, promotion and place — and why they must be consistent with one another.

Distinguish goods from services and the tangible features of a product from intangible ones such as image, and explain why firms keep developing products.

Explain product differentiation and the value of a unique selling point (USP).

Analyse the stages of the product life cycle and evaluate extension strategies for a product in maturity.

Apply the Boston Matrix (stars, cash cows, question marks and dogs) to a product portfolio and assess how portfolio analysis informs marketing decisions.

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