Learning objectives
Analyse how the availability of human, marketing and financial resources shapes operations decisions.
Analyse how IT and artificial intelligence are changing operations management, for example automation, robotics and data-driven scheduling.
Explain why operations must be flexible in the volume produced, delivery times and product specification, and how process innovation changes the way products are made or services delivered.
Describe what an enterprise resource planning (ERP) system does and the business data it brings together.
Evaluate the efficiency gains ERP can bring to inventory control, costing and pricing, capacity use, responsiveness to change, workforce flexibility and the information available to managers.
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