Learning objectives
Explain why businesses need leadership, what directors, managers, supervisors and worker representatives each do as leaders, and which qualities make a leader effective.
Compare trait, behavioural, contingency, power and influence, and transformational theories of leadership.
Explain Goleman's four competencies of emotional intelligence — self-awareness, self-management, social awareness and social skills — and why they matter to leaders.
Evaluate which leadership approach suits a given business situation.
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